HOW QUICKLY CAN YOU ANSWER MY QUESTION?

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can! 

HOW LONG IS THE PROCESSING PERIOD?

Order processing times are same day if orders are placed before 2pm, but if our warehouse is exceptionally backed up processing times may go up to 24 hours to ship your order.

GENERAL SHIPPING INFORMATION:

Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, once it has shipped you will receive an email with the tracking number soon after. Depending on where you live, packages are delivered within 1~5 days from the date of shipment in the US. International shipping varies.

WILL MY ORDER COME IN ONE PACKAGE?

Depending on the size of your order you may receive separate packages.

OUT OF STOCK/BACKORDERED ITEMS:

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked or you do not want to wait, we can refund you for those items. 

ADDRESS CHANGES:

Our warehouse staff are super quick, so if you notice an error please email us ASAP at sales@scorpzone.com with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!

DO YOU SHIP INTERNATIONALLY?

Yes we ship internationally and to almost all countries. Depending on how it has to ship, you could incur duty fees that you have to pay the carrier before you receive the package. 

I RECEIVED A DAMAGED ITEM, WHAT DO I DO?

We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance at sales@scorpzone.com

HOW CAN I TRACK MY ORDER?

We send you an email with a link for tracking your order once the item is shipped. Please check your spam folder if it is not in your Inbox.

WHY ISN'T MY TRACKING NUMBER WORKING?

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 1-4 weeks, so you can estimate that it will take about that long from the time your package ships until you'll receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?

All domestic (U.S) delivery issues become the responsibility of carrier once it’s been shipped from our warehouse. You can contact the carrier to locate your package. If you are having issues, please email us at sales@scorpzone.com with the issue.

WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?

If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue.  To get a hold of us to assist you please either use the Contact Us link on the footer or email us at sales@scorpzone.com.